COMMON QUESTIONS & ANSWERS

How can I be certain that this website is legitimate?
You can find independent reviews across various online platforms and forums. We recommend reading these reviews before placing an order with us. We pride ourselves on our thousands of satisfied customers and are continually growing, thanks to our industry-leading service and top-quality products.

Do you sell counterfeit or replica products?
We exclusively offer authentic, original items. Most of the brands we carry come with authenticity codes that can be verified on the manufacturer’s official website. We are official authorized resellers for every brand we sell.

I’m not familiar with these payment options. Is there an alternative method I can use?
Due to the nature of our business, we only accept payments via cryptocurrency. Please visit our PAYMENT PAGE for more detailed information about cryptocurrency payments. If you have any further questions or need assistance, feel free to send us a message or email.

What is the minimum amount I need to spend when placing an order?
We do not impose any minimum order requirement.

I need a product that I can't find on your website?
All our products are listed across various categories, so please review them carefully. If you still can’t find what you're looking for, feel free to send us a message on our CONTACT PAGE or via email, and we’ll be happy to assist you. Our best email address for general inquiries is [email protected]

There is an out-of-stock product I want. When will it be available again, and can I pre-order it?  
We do not offer pre-orders due to the constantly changing availability of supplies. Restock times vary for each product, but generally, we restock items on a weekly basis.

Do you offer cycle plans with the products?
We can provide general product information, but we do not offer cycle guides or specific advice. Our goal is to encourage everyone to conduct independent and unbiased research to better understand their purchases. However, we are happy to answer any questions you may have.

I have paid for my order, but the status shows as “Cancelled”?
Please make sure to reply to the new order confirmation email with your payment transaction ID once you've made the payment, so we can update your order status to “Awaiting Dispatch".

Can you explain the order status?
When you place an order, the status will initially be “Awaiting Payment.” After you send us the payment transaction ID, we will update the status to “Awaiting Dispatch.” Once your order has been shipped, the status will change to “Dispatched.” You will receive automated email notifications at each stage to keep you informed.

Where is my order shipped from?
Currently, we ship from Europe and the UK. We plan to add more direct dispatch regions in the near future.

Can I choose my dispatch location?
This option is not available at the moment, but it will be possible in the future. We always dispatch from the location that offers the best delivery time and stock availability for your order.

How long will it take for my order to reach me once dispatched?
The delivery time depends on your location. Please refer to our SHIPPING INFORMATION page for more details on the average delivery times to your region.

I live in a country with strict customs borders. What happens if my package doesn’t arrive?
If your order is seized by customs, we will issue store credit for the original order amount, provided you can supply an official seizure notice. Please visit our shipping page for full terms and conditions regarding reshipments in your region.

How do I return a product I no longer want?
We do not accept returns for exchanges or refunds. Please make sure to review your order carefully before purchasing to ensure you select the correct products.

I have a question not listed. How can I contact you?
You can send us a message through the CONTACT PAGE on our website or reach out via email. Our best email address for general inquiries is [email protected]